Shipping & Returns
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Returns Policy
Because fire retardants are life safety products, most manufacturers will NOT accept returns. There are a few exceptions, so if you are needing a return, feel free to call or email.
If we do accept a return, it may be subject to a restocking fee.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We try to provide tracking on all our products, but we work with many different manufacturers, and do not always have immediate access to tracking numbers. Feel free to give us a call or email to inquire about the current status or tracking numbers if it is not listed.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
WINTER: most fire retardants are very sensitive to temperature, especially the intumescent coatings. If they get too cold, they are ruined. In the winter, special precautions must be taken. We do what we can to protect the shipments, but sometimes shipments must be delayed due to weather. We will always try to keep you informed of any delays.